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Our services

What SNDE does, and how to get things done: each service is explained step by step, with the right point of contact.

Three ways to reach us

Drinking water production and treatment

SNDE draws water from the Senegal River and from groundwater, then treats it so that it meets drinking water requirements.

The stages

  1. 1

    Abstraction

    A river intake (the Aftout Es-Saheli system) or boreholes into aquifers, as at Idini.

  2. 2

    Treatment

    Water is clarified and disinfected at treatment plants.

  3. 3

    Monitoring

    Testing before water enters the network, and quality monitoring across it.

How to proceedHow water quality is monitored

Transport and distribution

Transfer pipelines, pumping stations and reservoirs carry water to the urban networks that serve subscribers and public standpipes.

How water travels

  1. 1

    Transfer

    Treated water is pumped to the cities through large pipelines.

  2. 2

    Storage

    Reservoirs and water towers regulate pressure and hold a reserve.

  3. 3

    Distribution

    The local network brings water to each subscriber’s meter.

  • Seen a leak in the street? Report it on the toll-free number, giving the neighbourhood and a landmark.
How to proceedReport a leak80 00 15 15

Subscriptions and connections

To connect a home or business to the network, you take out a subscription and SNDE carries out the connection.

The main steps

  1. 1

    Ask

    Contact customer service or an office to find out which documents are required and the conditions.

  2. 2

    Apply

    Hand in your complete file at the office serving your neighbourhood.

  3. 3

    Survey and quote

    SNDE checks technical feasibility and tells you the cost of the connection.

  4. 4

    Payment and works

    Once paid, the teams make the connection and install the meter.

  5. 5

    Contract

    You sign your subscription contract and receive your customer reference.

To be supplied by SNDE

Required documents and connection charges

The official list of documents and applicable fees will be published here.

How to proceedCall customer service80 00 15 15Write to customer service

Billing and payment

Your bill is based on your meter reading. It shows your customer reference, the billing period, the volume used and the amount due.

Managing your bill

  1. 1

    Check

    Compare the reading on the bill with the one on your meter.

  2. 2

    Pay

    Pay before the due date using one of the accepted payment methods.

  3. 3

    Keep

    Keep your bills and receipts: you will need them if you make a complaint.

Payment methods

  • SNDE customer offices.
  • Bankily mobile payment.
  • The MySNDE platform, depending on the services it offers.
To be supplied by SNDE

Tariffs and bill explainer

Current tariffs and an annotated sample bill will be published here.

How to proceedGo to MySNDE(opens in a new tab)Dispute a bill

Online customer account

SNDE’s online services are provided on the official MySNDE platform, which is separate from this website.

Getting started

  1. 1

    Prepare

    Keep your customer reference to hand (it is printed on your bill).

  2. 2

    Sign in

    Go to mysnde.mr and follow the platform’s instructions.

  3. 3

    Get help

    If you have trouble, see the Customer area page or call the toll-free number.

How to proceedOpen MySNDE(opens in a new tab)Sign-in help

Complaints and service requests

A disputed bill, a faulty meter, low pressure? Make a complaint: it will be recorded and followed up.

Making a complaint

  1. 1

    Gather details

    Note your customer reference and address and, if possible, attach a bill or a photo.

  2. 2

    Get in touch

    Call the toll-free number, use the contact form or visit an office.

  3. 3

    Keep the reference

    Write down the case number you are given.

  4. 4

    Hear back

    SNDE contacts you to explain how your complaint is being handled.

How to proceedMake a complaintCall the toll-free number80 00 15 15

Interruptions and restoration

Planned works are announced in advance. If supply is cut unexpectedly, teams work to restore service as quickly as possible.

What to do if your water is cut off

  1. 1

    Check

    See the Service notices page to find out whether your area is affected.

  2. 2

    Report

    If no notice has been published, call the toll-free number.

  3. 3

    Prepare for the water to return

    Close your taps to avoid overflows, then let the water run briefly once supply is back.

How to proceedSee noticesReport an interruption80 00 15 15

Saving water

Drinking water is scarce and costly to produce. SNDE offers practical advice to help users cut waste and find leaks.

Three habits

  1. 1

    Check

    Test your meter to find hidden leaks.

  2. 2

    Repair

    Have leaking taps and cisterns fixed straight away.

  3. 3

    Protect

    Cover your stored water and keep it clean.

How to proceedAll our advice
This website cannot take payments or change subscriptions: these are handled on MySNDE, at an office or through customer service.

Need help?

Customer service can answer your questions about your subscription, your bills and water supply.

Toll-free number 80 00 15 15Customer account(opens in a new tab)Contact us