Customer area

Your online services are provided on MySNDE, SNDE’s official platform. This page explains how to reach it and where to get help.

mysnde.mr opens in a new tab.

MySNDE

What is MySNDE?

MySNDE is SNDE’s digital platform for subscribers. It is separate from this information website: you only sign in to your account on mysnde.mr.

The services available are those offered by the platform itself. This website has no access to your account or billing data.

Depending on the services the platform offers, you may for example:

Protect your account

Only enter your password on mysnde.mr. Check the address in your browser bar.
This website will never ask for your password, whether by form, phone or message.
Never share your login details, even with someone who says they work for SNDE.

Where do I find my customer reference?

It is printed on your water bill and on your subscription contract. Keep it to hand for any request.

Support

Follow these steps in order. Most problems are solved in a few minutes.

1
Check the address
Make sure you are on mysnde.mr and that your internet connection works.
2
Check your details
Check what you typed (capitals, spaces) and your customer reference.
3
Reset your access
If the platform offers a “forgot password” option, use it.
4
Contact customer service
If the problem continues, call the toll-free number with your customer reference.

Every procedure is still possible without the internet.

To be supplied by SNDE

Customer offices and opening hours

The list of offices, their addresses and opening hours will be published here.

Customer service can answer your questions about your subscription, your bills and water supply.