[{"type":"page","title":"Water at the heart of life, today and tomorrow","text":"Website of SNDE, Mauritania’s national water company: customer services, the MySNDE customer account, water quality, service notices and contact.","keywords":"","url":"./"},{"type":"page","title":"About us","text":"Mission, history and public-service commitments of Société Nationale d’Eau, the drinking water operator for Mauritania’s urban centres.","keywords":"history mission SONELEC 2001 Aftout Es-Saheli Idini ministry","url":"about/"},{"type":"page","title":"News","text":"News, projects, works and awareness campaigns from Société Nationale d’Eau.","keywords":"","url":"news/"},{"type":"page","title":"Our services","text":"Drinking water production, transport and distribution, subscriptions and connections, billing, complaints and interruption notices: how to proceed and whom to contact.","keywords":"subscription connection meter bill payment complaint leak","url":"services/"},{"type":"page","title":"Our agencies","text":"SNDE head office, customer agencies and centres: addresses, opening hours and contacts.","keywords":"agency office counter address opening hours region","url":"agencies/"},{"type":"page","title":"Our projects","text":"Drinking water production, transmission and distribution projects: Idini, Nouakchott North, Aftout Es-Saheli.","keywords":"project works wells reservoir pipeline Idini Nouakchott North Aftout","url":"projects/"},{"type":"page","title":"Facts & figures","text":"Drinking water production indicators and key figures for SNDE infrastructure.","keywords":"production cubic metres per day turbidity indicator statistics","url":"facts-and-figures/"},{"type":"page","title":"Announcements","text":"Interruption and works notices, calls for tender, vacancies and statements from SNDE.","keywords":"notice outage works tender vacancy statement","url":"announcements/"},{"type":"page","title":"Documents","text":"Reports, institutional documents, infographics and forms published by SNDE.","keywords":"report document pdf infographic form download","url":"documents/"},{"type":"page","title":"Contact us","text":"Toll-free number, address, contact form and what to do for a complaint or an urgent issue.","keywords":"phone toll-free address office complaint emergency","url":"contact/"},{"type":"page","title":"Photo and video gallery","text":"Photos and videos of SNDE infrastructure, worksites and activities.","keywords":"photo video gallery worksite infrastructure","url":"gallery/"},{"type":"page","title":"Customer area","text":"Reach your online services on the official MySNDE platform and get help if you cannot sign in.","keywords":"mysnde account sign in password online bill","url":"customer-area/"},{"type":"page","title":"Water quality","text":"How drinking water quality is monitored from source to tap, and how to store water safely at home.","keywords":"laboratory testing monitoring chlorine WHO safe storage","url":"water-quality/"},{"type":"page","title":"Saving water","text":"Simple habits to cut waste, find leaks and protect a scarce resource in Mauritania.","keywords":"saving waste leak meter consumption resource","url":"water-conservation/"},{"type":"page","title":"Frequently asked questions","text":"Answers to common questions about subscriptions, bills, customer accounts, water quality and interruptions.","keywords":"","url":"faq/"},{"type":"page","title":"Legal notice","text":"Publisher, hosting and terms of use of this website.","keywords":"","url":"legal-notice/"},{"type":"page","title":"Privacy policy","text":"Personal data collected by this website, purposes, retention periods and your rights.","keywords":"","url":"privacy/"},{"type":"page","title":"Cookies","text":"This site uses no advertising cookies and no third-party analytics.","keywords":"","url":"cookies/"},{"type":"page","title":"Accessibility statement","text":"Accessibility commitments for this site (WCAG 2.2 level AA) and how to report a problem.","keywords":"","url":"accessibility/"},{"type":"page","title":"Site map","text":"Every page of the SNDE website.","keywords":"","url":"site-map/"},{"type":"page","title":"Useful links","text":"Official websites and useful resources about drinking water in Mauritania.","keywords":"","url":"useful-links/"},{"type":"news","title":"Nouakchott North pumping hub: 25% of the works completed","text":"Pipelines, reservoirs, a booster station and a water tower: the hub will secure the distribution of water produced at Idini and by Aftout Es-Saheli.","keywords":"","url":"news/nouakchott-nord-avancement/"},{"type":"news","title":"Storing water safely at home","text":"Tap water can deteriorate in a poorly kept container. Five simple rules to keep it safe.","keywords":"","url":"news/stockage-eau-domicile/"},{"type":"news","title":"Heatwaves: simple ways to save water","text":"When demand rises, every litre saved helps the network serve every neighbourhood better.","keywords":"","url":"news/chaleur-economies-eau/"},{"type":"news","title":"Customer service is available on 80 00 15 15","text":"For any question about your subscription, your bill or water supply, or to report a leak, call SNDE’s toll-free number: 80 00 15 15.\n\nOur teams remain at your service.","keywords":"","url":"announcements/#service-clients-80001515"},{"type":"page","title":"Aftout Es-Saheli system","text":"A water intake on the Senegal River, a treatment plant and a transfer main of about 200 km that have supplied Nouakchott since 2010.","keywords":"Aftout (Senegal River) – Nouakchott","url":"projects/#aftout-es-saheli"},{"type":"page","title":"Dhar water supply scheme","text":"Drinking water for Néma and towns of Hodh Ech Chargui from the Dhar aquifer. Financing approved in 2012; progress to be confirmed.","keywords":"Hodh Ech Chargui","url":"projects/#dhar"},{"type":"page","title":"Strengthening the Idini wellfield","text":"New wells and rehabilitation of existing ones in the Idini wellfield, two reservoirs, a 59 km transmission main and remote operation of the facilities.","keywords":"Idini wellfield (Trarza) – Nouakchott","url":"projects/#idini"},{"type":"page","title":"Water pumping and distribution hub – Nouakchott North","text":"Securing the distribution, in northern Nouakchott, of the water produced at Idini and by the Aftout Es-Saheli system.","keywords":"Nouakchott North","url":"projects/#nouakchott-nord"},{"type":"page","title":"Aftout Es-Saheli production – August 2026","text":"Daily production, turbidity removal efficiency and the month’s record turbidity.","keywords":"JPG","url":"documents/"},{"type":"page","title":"Idini project: main components","text":"Infographic by the Ministry of Water and Sanitation showing the project’s wells, reservoirs and pipelines.","keywords":"JPG","url":"documents/"},{"type":"page","title":"Pumping and distribution hub – Nouakchott North","text":"Project objective, components, contractors, cost and progress.","keywords":"JPG","url":"documents/"},{"type":"faq","title":"How do I request a new connection to the water network?","text":"Connection requests are made to SNDE. Call the toll-free number 80 00 15 15 or use the Contact page to find out the procedure, the office serving your neighbourhood and the documents to provide.\nAn agent can then assess ","keywords":"","url":"faq/#q-subscription-new-connection"},{"type":"faq","title":"Which documents do I need for a subscription?","text":"The official list of required documents is to be confirmed by SNDE and will be published on this page.\nIn the meantime, check with customer service on 80 00 15 15 before you travel, so that you can prepare a complete fil","keywords":"","url":"faq/#q-subscription-documents"},{"type":"faq","title":"I am moving house. What should I do about my subscription?","text":"Tell SNDE before you leave so that your subscription can be closed or transferred and you do not pay for another occupant’s use.\nCustomer service will explain the procedure: toll-free number 80 00 15 15 or the Contact pa","keywords":"","url":"faq/#q-subscription-transfer"},{"type":"faq","title":"Where can I view my bills?","text":"SNDE’s online services are offered on the official MySNDE platform (https://mysnde.mr/). Sign in to your account to see the information available about your bills.\nIf you do not have internet access, customer service can","keywords":"","url":"faq/#q-billing-view"},{"type":"faq","title":"How can I pay my water bill?","text":"The officially accepted payment methods will be listed here once SNDE has approved them.\nTo find out which methods are available near you, call 80 00 15 15.\nNever share your payment codes or passwords with anyone, even s","keywords":"","url":"faq/#q-billing-pay"},{"type":"faq","title":"My bill looks unusually high. What should I do?","text":"First check for a leak at home: read your meter at night and again in the morning without using any water. If it has moved, there is probably a leak after the meter.\nIf you cannot find an explanation, contact customer se","keywords":"","url":"faq/#q-billing-high"},{"type":"faq","title":"How do I reach my online customer account?","text":"The customer account is hosted on the official MySNDE platform: https://mysnde.mr/. This information website manages no accounts and will never ask for your password.\nAccount creation conditions are explained on MySNDE. ","keywords":"","url":"faq/#q-account-create"},{"type":"faq","title":"I forgot my MySNDE password or my account is locked.","text":"First use the recovery option on the MySNDE sign-in page, if one is offered.\nIf the problem continues, contact customer service on 80 00 15 15. Have your customer reference ready, but never give out your password, by pho","keywords":"","url":"faq/#q-account-password"},{"type":"faq","title":"How do I make a complaint?","text":"You can reach customer service on the toll-free number 80 00 15 15 or write through the form on the Contact page, choosing the subject “Complaint”.\nGive your customer reference, the address concerned and a precise descri","keywords":"","url":"faq/#q-support-complaint"},{"type":"faq","title":"I have spotted a leak in the street. Whom should I tell?","text":"Report it as soon as possible on the toll-free number 80 00 15 15, giving the exact location (neighbourhood, street, visible landmark). Leaks on the public network are SNDE’s responsibility.\nDo not try to work on pipes o","keywords":"","url":"faq/#q-support-leak-street"},{"type":"faq","title":"How can I recognise an SNDE agent?","text":"If you have doubts about someone who comes to your home on behalf of SNDE, ask for proof of identity and check with customer service on 80 00 15 15 before letting them in or handing over any money.","keywords":"","url":"faq/#q-support-agent"},{"type":"faq","title":"Is tap water monitored?","text":"Yes. Water supplied is regularly sampled and tested, from the production site through the network. The Water quality page explains how these checks are organised.\nOfficial results and reports will be published on this si","keywords":"","url":"faq/#q-quality-safe"},{"type":"faq","title":"My water has an unusual colour, smell or taste. What should I do?","text":"After an interruption or works, water can be cloudy for a while. Let the tap run for a few moments.\nIf the problem continues, do not drink the water and contact customer service on 80 00 15 15, giving your address and wh","keywords":"","url":"faq/#q-quality-colour"},{"type":"faq","title":"How should I store water at home?","text":"Use a clean, covered container kept only for drinking water, out of the sun. Draw water with a tap or a clean ladle, and clean the container regularly.\nThis advice follows the general recommendations of the World Health ","keywords":"","url":"faq/#q-quality-storage"},{"type":"faq","title":"How do I know if an interruption is planned in my area?","text":"Official notices of works and disruptions are published on the Service notices page, with the areas affected and, when known, the expected restoration time.\nThis site does not yet offer real-time information. If your wat","keywords":"","url":"faq/#q-interruptions-info"},{"type":"faq","title":"Water is back after an interruption. Should I take any precautions?","text":"When water returns, let the tap run until it is clear before drinking it or refilling your storage. Make sure your taps were closed during the interruption to avoid overflows.","keywords":"","url":"faq/#q-interruptions-after"},{"type":"faq","title":"How can I detect a leak at home?","text":"Close every tap and note your meter reading. Read it again a few hours later without using any water: if it has changed, there is a leak after the meter.\nCheck the toilet cistern, dripping taps and tank floats first. Rep","keywords":"","url":"faq/#q-conservation-leak-home"},{"type":"faq","title":"Which simple habits help save water?","text":"Turn off the tap while brushing your teeth or washing up, wash the car with a bucket, water plants early in the morning or in the evening, and fix leaks quickly.\nMore advice is gathered on the Saving water page.","keywords":"","url":"faq/#q-conservation-habits"}]